Terms and Conditions for Tiyo.in / TiyoApp / myTiyo

Welcome to the portal www.tiyo.in (the “Websites” and each, individually, a “Website”). The content of the Website is the property of Labsense Technology Services Pvt Ltd, Tiyo, having its registered office at 140/2A, N S C Bose Road, Kolkata – 700040 (“Tiyo”, the “Company”, “we” or “us”). Tiyo, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations (“Service”) and this Service is provided only in good faith. The Services of Tiyo are essentially provided to bridge the information gap between patients and doctors.

We request you to carefully go through these terms of use (“Terms of Use”) before you decide to avail the Services of Tiyo. By registering with the Company to avail our Services, you irrevocably accept all the obligations stipulated in these Terms of Use and agree to abide by them. Accessing the Website through any medium, including but not limited to accessing the website through mobile phones, smart phones and tablets, are also subjected to these Terms of Use. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Website, you signify your agreement to these Terms of Use as well as the Website’s www.tiyo.in (which is hereby incorporated by reference herein).

We reserve the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms of Use periodically.

The Website should not be used in cases of medical emergencies and Tiyo does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment with.

1. Registration

 

If you wish to schedule an appointment with a doctor or conduct a transaction on the Website, you will have register on the Website and become a registered user (“Tiyo User”) prior to the completion of any transaction on the Website. To register onto the Website, a user will have to provide information such as his/her name, email address and phone number and create a user name and password. You understand that Tiyo may introduce a fee for registration on the Website (“Registration Fees”). Registration Fees, if and when introduced shall be non-refundable. Tiyo may introduce special features which may be made available to Tiyo Users who pay Registration Fees.

Registration is only a one time process and if the Tiyo User has been previously registered, s/he shall login / sign into his / her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the Website and make sure that others do not have access to it. It is your responsibility to keep your account information current.

A Tiyo User may wish to schedule an appointment through his/her account for his/her family members and friends. While a Tiyo User will be able to do, please note that such Tiyo User will be responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.

2. Interaction on the Website

 

You understand and agree that any interactions and associated issues with the doctors on the Website including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold Tiyo responsible for any such interactions and associated issues. Tiyo is not involved in the providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for doctors, or provision of access to any healthcare professional or doctor on the basis of your specific request should not be construed as endorsement by this Website of any such particular doctor. Tiyo shall not be responsible for any breach of service or service deficiency by any doctor or health care provider. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfill their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider.

3. Clinical Support Information

 

We may provide information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general health-care related information and resources. We may also provide forums for our users to exchange information. The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the Website by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our Website. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that Tiyo is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the Services, and to make an independent determination of their suitability for your use.

4. Selecting your Doctor or Health Care Provider on the Website

 

The Website allows you to select and schedule appointments with doctors and health care providers registered with the Website and to whom certain specific terms and conditions apply. These terms and conditions can be accessed tiyo.in/terms While choosing your doctor or health care provider on the Website, you understand and accept that:

Third Party Services:

You understand that third party services may be made available by the Company on the Website. For example, you may be able find or book an ambulance or schedule a home visit by a doctor through the Website. Please note that in the event you choose to avail any such third party services that are made available on the Website, you will be absolutely and solely responsible for your interactions with such third party service providers. Tiyo shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. Tiyo hereby does not endorse the services of any third party service providers that are made available on the Website.

Information Uploaded by You on the Website:

You understand that you may have the option of uploading your health / medical information on the Website in order to enable your doctor access your previous medical history. While Tiyo takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Website is at your own risk. By uploading / sharing / disclosing your medical information on the Website, you hereby give your consent to Tiyo to store such health / medical information on Tiyo’s servers. Tiyo will retain such medical / health information you upload on the Website for as long as it is needed to fulfill the service you seek to avail on the Website. If you delete your account, Tiyo will delete such medical / health information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Sharing of Information Uploaded by You on the Website:

Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, Tiyo does not share such information that you upload on the Website. While Tiyo takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Website is at your own risk. In the event you do not trust Tiyo with such information, please do not share such information on the Website.

While Tiyo endeavors to protect any information uploaded or shared by you on the Website, you understand that Tiyo shall not be held liable or responsible for the loss or damage to such information on the Website. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Website as a “data room” to store your medical / health records.

SMS Messages Received From the Website:

You understand that once you register as a Tiyo User on the Website, you will receive SMS messages from Tiyo on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Website and promotions that are undertaken by Tiyo. Please note that Tiyo will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Tiyo may also send notifications and reminders to you with respect to appointments scheduled by you for the Services that you have subscribed to on the Website. Please note that while Tiyo endeavors to provide these notifications and reminders to you promptly, Tiyo does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the Website.

Collection of consultation fees:

You understand that Tiyo provides various Services with respect to the System. While some of these Services are provided for free, there are certain Services for which costs will be incurred by you, if you decide to avail such Services (“Paid Services”). Tiyo may in such event provide billing services on behalf of the doctor or health care professional. Should you wish to avail those Paid Services, you acknowledge that Tiyo will collect the payment for such Paid Services for and on behalf of the doctor or health care professional providing such clinical services. You acknowledge and confirm that Tiyo shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever.